:hallo:
Welcome to Trojaner-Board.de
My name is Matthias and I'll help you with the cleanup of your computer. Please be aware of the following:- Please complete all steps in the specified order.
- Even if tools don't find malware, I want you to post the logfiles anyway.
- Please copy and paste the logfiles directly into your posts. Please do not attach them unless you are instructed to do so.
- Read the instructions carefully. If you have problems, stop what you were doing and describe the problems you encountered as precisely as you can.
- Don't install or uninstall software during the cleanup unless you are told to do so.
- If you can't answer for the next few days, please let me know. If you haven't answered within 3 days, I am assuming that you don't need help anymore and your topic will be closed.
- I can not guarantee that we will find and be able to remove all malware. Formatting is usually faster and always the safest way.
- If you decide to clean your PC, work with us until a team member tells you that you are clean.
- As my first language is not English, please do not use slang or idioms. It could be hard for me to understand.
Step 1
Reboot into Safe Mode with Networking.
This can be done tapping the F8 key as soon as you start your computer
You will be brought to a menu where you can choose to boot into safe mode.
Make sure you choose the option with networking support.
Please see here for additional details.
In safe mode with network support, please run the following tools and post the logfiles with your next answer: Step 2
Please download DDS by sUBs from one of the following links. Save it to your desktop. DDS.com DDS.pif- Double click on the DDS icon, allow it to run.
- Mark the option attach.txt.
- Click on Start.
- After the scan has finished, confirm the message with Ok.
- DDS will automatically open both logfiles.
- You can find them on your desktop as well.
- Please post the content of those logfiles with your next answer.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.
Information on A/V control HERE Step 3
Please download DeFogger to your desktop.
Double click DeFogger to run the tool. - The application window will appear
- Click the Disable button to disable your CD Emulation drivers
- Click Yes to continue
- A 'Finished!' message will appear
- Click OK
- DeFogger will now ask to reboot the machine - click OK
IMPORTANT! If you receive an error message while running DeFogger, please post the log defogger_disable which will appear on your desktop. Do not re-enable these drivers until otherwise instructed. Step 4
Please download aswMBR ( 4.5MB ) to your desktop. - Double click the aswMBR.exe icon, and click Run.
- When asked if you'd like to "download the latest Avast! virus definitions", click Yes.
- Click the Scan button to start the scan.
- On completion of the scan, click the save log button, save it to your desktop, then copy and paste it in your next reply.
What you should post with your next answer:- both logfiles from DDS (DSS.txt and Attach.txt),
- the logfile from DeFogger,
- the logfile from aswMBR.
| 