sandsonne | 14.03.2017 08:52 | Guten Abend, cosinus,
ich denke, es ist besser den Pc einem Techniker vor Ort zu bringen weil er scheinbar einen Defekt hat, das es eine Zumutung für Dich wäre. Avira ließ sich im normalen Modus nicht desinstallieren - siehe den Fehlercode im Eingangsbeitrag von mir. Also versuchte ich im abgesicherten Modus die Deinstallation die dort ebenfalls fehlgeschlagen ist.
Siehe nachstehendes: Installation fehlgeschlagen. Weitere Informationen finden Sie in der Logdatei. Code:
Logdatei:
[092C:0930][2017-03-13T18:57:23]i001: Burn v3.10.2.3629, Windows v10.0 (Build 14393: Service Pack 0), path: C:\ProgramData\Package Cache\{845380e2-f0b5-4584-bc40-cc54345b3c06}\Avira.OE.Setup.Bundle.exe
[092C:0930][2017-03-13T18:57:23]i000: Initializing string variable 'PARTNER_ID' to value 'avira'
[092C:0930][2017-03-13T18:57:23]i000: Initializing string variable 'PRODUCT_SHORT_NAME' to value 'Avira'
[092C:0930][2017-03-13T18:57:23]i000: Initializing string variable 'PRODUCT_LONG_NAME' to value 'Avira Connect'
[092C:0930][2017-03-13T18:57:23]i000: Initializing string variable 'SkipSuccessPageAfterInstall' to value 'yes'
[092C:0930][2017-03-13T18:57:23]i000: Initializing string variable 'ShowProgressInTaskBar' to value 'no'
[092C:0930][2017-03-13T18:57:23]i000: Initializing string variable 'RebootImmediatly' to value 'yes'
[092C:0930][2017-03-13T18:57:23]i000: Initializing string variable 'ShowSendErrorReport' to value 'yes'
[092C:0930][2017-03-13T18:57:23]i000: Initializing string variable 'LogFileUploadUrl' to value 'https://wl-win.oes.avira.com/sendreport'
[092C:0930][2017-03-13T18:57:23]i000: Initializing string variable 'LegacyLauncherBaseDownloadUrl' to value 'https://package.avira.com/package/oeavira/winxp/int/'
[092C:0930][2017-03-13T18:57:23]i000: Initializing string variable 'SERVER_URL' to value ''
[092C:0930][2017-03-13T18:57:23]i000: Initializing string variable 'V1_API_SERVER_URL' to value 'https://my.avira.com/v1'
[092C:0930][2017-03-13T18:57:23]i000: Initializing string variable 'SHORT_MSG_FORMAT' to value ''
[092C:0930][2017-03-13T18:57:23]i000: Initializing string variable 'CUSTOM_KIT_TOKEN' to value ''
[092C:0930][2017-03-13T18:57:23]i000: Initializing string variable 'SOFT_AUTH_ID' to value ''
[092C:0930][2017-03-13T18:57:23]i000: Initializing string variable 'BUNDLE_ID' to value ''
[092C:0930][2017-03-13T18:57:23]i000: Initializing numeric variable 'NOAFTERINSTALLPAGE' to value '0'
[092C:0930][2017-03-13T18:57:23]i000: Initializing string variable 'LANGUAGE' to value ''
[092C:0930][2017-03-13T18:57:23]i000: Initializing string variable 'CALLER_PARTNER_ID' to value ''
[092C:0930][2017-03-13T18:57:23]i000: Initializing string variable 'CURRENT_INSTALLED_VERSION' to value ''
[092C:0930][2017-03-13T18:57:23]i000: Initializing numeric variable 'CREATE_DESKTOP_SHORTCUT' to value '1'
[092C:0930][2017-03-13T18:57:23]i000: Initializing numeric variable 'SILENT_INSTALLATION_FROM_BOOTSTRAPPER' to value '0'
[092C:0930][2017-03-13T18:57:23]i000: Initializing numeric variable 'IS_STARTED_BY_MAJOR_UPGRADE' to value '0'
[092C:0930][2017-03-13T18:57:23]i000: Initializing string variable 'CUSTOM_ACTION_DATA_TRANSFER_FILE_NAME' to value ''
[092C:0930][2017-03-13T18:57:23]i000: Initializing string variable 'CROSS_DETECTION_KEY_MASTER_VALUE' to value 'Software\Avira\Launcher'
[092C:0930][2017-03-13T18:57:23]i000: Initializing string variable 'REGISTRY_UNINSTALL_KEY' to value ''
[092C:0930][2017-03-13T18:57:23]i000: Initializing string variable 'DOWNLOAD_SOURCE_FROM_SETUP_FILENAME' to value ''
[092C:0930][2017-03-13T18:57:23]i000: Initializing string variable 'DOWNLOAD_SOURCE_FROM_CURRENT_INSTALLATION' to value ''
[092C:0930][2017-03-13T18:57:23]i009: Command Line: '/uninstall'
[092C:0930][2017-03-13T18:57:24]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Kerstin\AppData\Local\Temp\Avira_Connect_20170313185724.log'
[092C:0930][2017-03-13T18:57:24]i000: Setting string variable 'WixBundleManufacturer' to value 'Avira Operations GmbH & Co. KG'
[092C:0934][2017-03-13T18:57:24]i000: Setting string variable 'CUSTOM_KIT_TOKEN' to value ''
[092C:0934][2017-03-13T18:57:24]i000: Setting string variable 'DOWNLOAD_SOURCE_FROM_SETUP_FILENAME' to value ''
[092C:0934][2017-03-13T18:57:24]i000: Setting string variable 'BUNDLE_ID' to value ''
[092C:0934][2017-03-13T18:57:24]i000: Setting string variable 'SOFT_AUTH_ID' to value ''
[092C:0934][2017-03-13T18:57:24]i000: Setting string variable 'SILENT_INSTALLATION_FROM_BOOTSTRAPPER' to value '0'
[092C:0934][2017-03-13T18:57:24]i000: Setting string variable 'NOAFTERINSTALLPAGE' to value '0'
[092C:0934][2017-03-13T18:57:24]i000: Setting string variable 'IS_STARTED_BY_MAJOR_UPGRADE' to value '0'
[092C:0934][2017-03-13T18:57:24]i000: Setting string variable 'CUSTOM_ACTION_DATA_TRANSFER_FILE_NAME' to value 'C:\Users\Kerstin\AppData\Local\Temp\255C.tmp'
[092C:0934][2017-03-13T18:57:24]i000: Setting numeric variable 'WixStdBALanguageId' to value 1031
[092C:0934][2017-03-13T18:57:24]i000: Setting string variable 'LANGUAGE' to value 'de'
[092C:0934][2017-03-13T18:57:24]i000: Setting string variable 'DOWNLOAD_SOURCE_FROM_CURRENT_INSTALLATION' to value 'fm'
[092C:0934][2017-03-13T18:57:24]i000: Setting string variable 'REGISTRY_UNINSTALL_KEY' to value 'HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{845380e2-f0b5-4584-bc40-cc54345b3c06}'
[092C:0934][2017-03-13T18:57:24]i000: Setting version variable 'WixBundleFileVersion' to value '1.2.77.41287'
[092C:0930][2017-03-13T18:57:24]i100: Detect begin, 4 packages
[092C:0930][2017-03-13T18:57:24]i000: Setting string variable 'AlreadyInstalledLauncherMasterKey' to value 'Software\Avira\Launcher'
[092C:0930][2017-03-13T18:57:24]i000: Setting string variable 'IsLauncherAlreadyInstalled' to value 'Software\Avira\Launcher'
[092C:0930][2017-03-13T18:57:24]i000: Setting string variable 'CURRENT_INSTALLED_VERSION' to value '1.2.77.41287'
[092C:0930][2017-03-13T18:57:24]i000: Setting string variable 'InstalledLauncherPartnerId' to value 'avira'
[092C:0930][2017-03-13T18:57:24]i000: Setting string variable 'InstalledLauncherProductName' to value 'Avira'
[092C:0930][2017-03-13T18:57:24]i000: Setting string variable 'NETFRAMEWORK35' to value '1'
[092C:0930][2017-03-13T18:57:24]i000: Setting string variable 'NETFRAMEWORK35SP1' to value '1'
[092C:0930][2017-03-13T18:57:24]i000: Setting string variable 'NETFRAMEWORK40CLIENT' to value '1'
[092C:0930][2017-03-13T18:57:24]i000: Registry key not found. Key = 'SOFTWARE\Avira\AntiVir Server'
[092C:0930][2017-03-13T18:57:24]i000: Setting numeric variable 'AviraServerSecurityIsInstalled' to value 0
[092C:0930][2017-03-13T18:57:24]i102: Detected related bundle: {707e8edf-9482-4417-ae39-c9b5fe605e87}, type: Upgrade, scope: PerMachine, version: 1.2.76.27124, operation: None
[092C:0930][2017-03-13T18:57:24]i052: Condition '(IsLauncherAlreadyInstalled) AND (IS_STARTED_BY_MAJOR_UPGRADE = 0)' evaluates to true.
[092C:0930][2017-03-13T18:57:24]i052: Condition '(NETFRAMEWORK40CLIENT = 1)' evaluates to true.
[092C:0930][2017-03-13T18:57:24]i101: Detected package: ExecutePrequisites, state: Absent, cached: Complete
[092C:0930][2017-03-13T18:57:24]i101: Detected package: OECrossDetectionKey, state: Present, cached: Complete
[092C:0930][2017-03-13T18:57:24]i101: Detected package: NetFx40ClientWeb, state: Present, cached: None
[092C:0930][2017-03-13T18:57:24]i101: Detected package: Id.Avira.OE.Setup.Msi, state: Present, cached: Complete
[092C:0930][2017-03-13T18:57:24]i052: Condition '((NOT CALLER_PARTNER_ID) OR (PARTNER_ID = CALLER_PARTNER_ID))' evaluates to true.
[092C:0930][2017-03-13T18:57:24]i052: Condition 'VersionNT >= v6.1' evaluates to true.
[092C:0930][2017-03-13T18:57:24]i052: Condition 'NOT AviraServerSecurityIsInstalled' evaluates to true.
[092C:0930][2017-03-13T18:57:24]i199: Detect complete, result: 0x0
[092C:0930][2017-03-13T18:57:24]i200: Plan begin, 4 packages, action: Uninstall
[092C:0930][2017-03-13T18:57:24]i000: Setting string variable 'WixBundleRollbackLog_Id.Avira.OE.Setup.Msi' to value 'C:\Users\Kerstin\AppData\Local\Temp\Avira_Connect_20170313185724_000_Id.Avira.OE.Setup.Msi_rollback.log'
[092C:0930][2017-03-13T18:57:24]i000: Setting string variable 'WixBundleLog_Id.Avira.OE.Setup.Msi' to value 'C:\Users\Kerstin\AppData\Local\Temp\Avira_Connect_20170313185724_000_Id.Avira.OE.Setup.Msi.log'
[092C:0930][2017-03-13T18:57:24]w321: Skipping dependency registration on package with no dependency providers: NetFx40ClientWeb
[092C:0930][2017-03-13T18:57:24]w321: Skipping dependency registration on package with no dependency providers: OECrossDetectionKey
[092C:0930][2017-03-13T18:57:24]i000: Setting string variable 'WixBundleLog_OECrossDetectionKey' to value 'C:\Users\Kerstin\AppData\Local\Temp\Avira_Connect_20170313185724_001_OECrossDetectionKey.log'
[092C:0930][2017-03-13T18:57:24]i000: Setting string variable 'WixBundleRollbackLog_OECrossDetectionKey' to value 'C:\Users\Kerstin\AppData\Local\Temp\Avira_Connect_20170313185724_001_OECrossDetectionKey_rollback.log'
[092C:0930][2017-03-13T18:57:24]w321: Skipping dependency registration on package with no dependency providers: ExecutePrequisites
[092C:0930][2017-03-13T18:57:24]i207: Planned related bundle: {707e8edf-9482-4417-ae39-c9b5fe605e87}, type: Upgrade, default requested: None, ba requested: None, execute: None, rollback: None, dependency: None
[092C:0930][2017-03-13T18:57:24]i201: Planned package: Id.Avira.OE.Setup.Msi, state: Present, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: Install, cache: No, uncache: Yes, dependency: Unregister
[092C:0930][2017-03-13T18:57:24]i201: Planned package: NetFx40ClientWeb, state: Present, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[092C:0930][2017-03-13T18:57:24]i201: Planned package: OECrossDetectionKey, state: Present, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: Install, cache: No, uncache: Yes, dependency: None
[092C:0930][2017-03-13T18:57:24]i201: Planned package: ExecutePrequisites, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: Yes, dependency: None
[092C:0930][2017-03-13T18:57:24]i299: Plan complete, result: 0x0
[092C:0930][2017-03-13T18:57:24]i300: Apply begin
[092C:0930][2017-03-13T18:57:24]i010: Launching elevated engine process.
[092C:0930][2017-03-13T18:57:24]i011: Launched elevated engine process.
[092C:0930][2017-03-13T18:57:24]i012: Connected to elevated engine.
[04E4:0374][2017-03-13T18:57:25]i358: Pausing automatic updates.
[04E4:0374][2017-03-13T18:57:25]i359: Paused automatic updates.
[04E4:0374][2017-03-13T18:57:25]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{845380e2-f0b5-4584-bc40-cc54345b3c06}, resume: Active, restart initiated: No, disable resume: No
[04E4:039C][2017-03-13T18:57:25]i304: Verified existing payload: OECrossDetectionKey at path: C:\ProgramData\Package Cache\7AE3F9DF8741D3A11CB915A8A58DEB5EB113234B\Avira.OE.Setup.Prerequisites.exe.
[04E4:0374][2017-03-13T18:57:25]i329: Removed package dependency provider: {7774002B-60B3-4146-BF82-5BF767D468B8}, package: Id.Avira.OE.Setup.Msi
[04E4:0374][2017-03-13T18:57:25]i301: Applying execute package: Id.Avira.OE.Setup.Msi, action: Uninstall, path: (null), arguments: ' ARPSYSTEMCOMPONENT="1" TRANSFORMS="loc.de.mst" SERVER_URL="" V1_API_SERVER_URL="https://my.avira.com/v1" SHORT_MSG_FORMAT="" CUSTOM_KIT_TOKEN="" DOWNLOAD_SOURCE_FROM_SETUP_FILENAME="" DOWNLOAD_SOURCE_FROM_CURRENT_INSTALLATION="fm" BUNDLE_ID="" SOFT_AUTH_ID="" LANGUAGE="de" WCF_AUTH_VERIFY_SIGNATURE="TRUE" NOAFTERINSTALLPAGE="0" SILENT_INSTALLATION_FROM_BOOTSTRAPPER="0" TRIGGERED_FROM_BOOTSTRAPPER="1" CUSTOM_ACTION_DATA_TRANSFER_FILE_NAME="C:\Users\Kerstin\AppData\Local\Temp\255C.tmp" REGISTRY_UNINSTALL_KEY="HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{845380e2-f0b5-4584-bc40-cc54345b3c06}" CREATE_DESKTOP_SHORTCUT="1"'
[04E4:0374][2017-03-13T18:57:25]e000: Error 0x80070641: Failed to uninstall MSI package.
[04E4:0374][2017-03-13T18:57:25]e000: Error 0x80070641: Failed to execute MSI package.
[092C:0930][2017-03-13T18:57:25]e000: Error 0x80070641: Failed to configure per-machine MSI package.
[092C:0930][2017-03-13T18:57:25]w348: Application requested retry of package: Id.Avira.OE.Setup.Msi, encountered error: 0x80070641. Retrying...
[04E4:0374][2017-03-13T18:57:28]i301: Applying execute package: Id.Avira.OE.Setup.Msi, action: Uninstall, path: (null), arguments: ' ARPSYSTEMCOMPONENT="1" TRANSFORMS="loc.de.mst" SERVER_URL="" V1_API_SERVER_URL="https://my.avira.com/v1" SHORT_MSG_FORMAT="" CUSTOM_KIT_TOKEN="" DOWNLOAD_SOURCE_FROM_SETUP_FILENAME="" DOWNLOAD_SOURCE_FROM_CURRENT_INSTALLATION="fm" BUNDLE_ID="" SOFT_AUTH_ID="" LANGUAGE="de" WCF_AUTH_VERIFY_SIGNATURE="TRUE" NOAFTERINSTALLPAGE="0" SILENT_INSTALLATION_FROM_BOOTSTRAPPER="0" TRIGGERED_FROM_BOOTSTRAPPER="1" CUSTOM_ACTION_DATA_TRANSFER_FILE_NAME="C:\Users\Kerstin\AppData\Local\Temp\255C.tmp" REGISTRY_UNINSTALL_KEY="HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{845380e2-f0b5-4584-bc40-cc54345b3c06}" CREATE_DESKTOP_SHORTCUT="1"'
[04E4:0374][2017-03-13T18:57:28]e000: Error 0x80070641: Failed to uninstall MSI package.
[04E4:0374][2017-03-13T18:57:28]e000: Error 0x80070641: Failed to execute MSI package.
[092C:0930][2017-03-13T18:57:28]e000: Error 0x80070641: Failed to configure per-machine MSI package.
[092C:0930][2017-03-13T18:57:28]w348: Application requested retry of package: Id.Avira.OE.Setup.Msi, encountered error: 0x80070641. Retrying...
[04E4:0374][2017-03-13T18:57:31]i301: Applying execute package: Id.Avira.OE.Setup.Msi, action: Uninstall, path: (null), arguments: ' ARPSYSTEMCOMPONENT="1" TRANSFORMS="loc.de.mst" SERVER_URL="" V1_API_SERVER_URL="https://my.avira.com/v1" SHORT_MSG_FORMAT="" CUSTOM_KIT_TOKEN="" DOWNLOAD_SOURCE_FROM_SETUP_FILENAME="" DOWNLOAD_SOURCE_FROM_CURRENT_INSTALLATION="fm" BUNDLE_ID="" SOFT_AUTH_ID="" LANGUAGE="de" WCF_AUTH_VERIFY_SIGNATURE="TRUE" NOAFTERINSTALLPAGE="0" SILENT_INSTALLATION_FROM_BOOTSTRAPPER="0" TRIGGERED_FROM_BOOTSTRAPPER="1" CUSTOM_ACTION_DATA_TRANSFER_FILE_NAME="C:\Users\Kerstin\AppData\Local\Temp\255C.tmp" REGISTRY_UNINSTALL_KEY="HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{845380e2-f0b5-4584-bc40-cc54345b3c06}" CREATE_DESKTOP_SHORTCUT="1"'
[04E4:0374][2017-03-13T18:57:31]e000: Error 0x80070641: Failed to uninstall MSI package.
[04E4:0374][2017-03-13T18:57:31]e000: Error 0x80070641: Failed to execute MSI package.
[092C:0930][2017-03-13T18:57:31]e000: Error 0x80070641: Failed to configure per-machine MSI package.
[092C:0930][2017-03-13T18:57:31]w348: Application requested retry of package: Id.Avira.OE.Setup.Msi, encountered error: 0x80070641. Retrying...
[04E4:0374][2017-03-13T18:57:34]i301: Applying execute package: Id.Avira.OE.Setup.Msi, action: Uninstall, path: (null), arguments: ' ARPSYSTEMCOMPONENT="1" TRANSFORMS="loc.de.mst" SERVER_URL="" V1_API_SERVER_URL="https://my.avira.com/v1" SHORT_MSG_FORMAT="" CUSTOM_KIT_TOKEN="" DOWNLOAD_SOURCE_FROM_SETUP_FILENAME="" DOWNLOAD_SOURCE_FROM_CURRENT_INSTALLATION="fm" BUNDLE_ID="" SOFT_AUTH_ID="" LANGUAGE="de" WCF_AUTH_VERIFY_SIGNATURE="TRUE" NOAFTERINSTALLPAGE="0" SILENT_INSTALLATION_FROM_BOOTSTRAPPER="0" TRIGGERED_FROM_BOOTSTRAPPER="1" CUSTOM_ACTION_DATA_TRANSFER_FILE_NAME="C:\Users\Kerstin\AppData\Local\Temp\255C.tmp" REGISTRY_UNINSTALL_KEY="HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{845380e2-f0b5-4584-bc40-cc54345b3c06}" CREATE_DESKTOP_SHORTCUT="1"'
[04E4:0374][2017-03-13T18:57:34]e000: Error 0x80070641: Failed to uninstall MSI package.
[04E4:0374][2017-03-13T18:57:34]e000: Error 0x80070641: Failed to execute MSI package.
[092C:0930][2017-03-13T18:57:34]e000: Error 0x80070641: Failed to configure per-machine MSI package.
[092C:0930][2017-03-13T18:57:34]i319: Applied execute package: Id.Avira.OE.Setup.Msi, result: 0x80070641, restart: None
[092C:0930][2017-03-13T18:57:34]e000: Error 0x80070641: Failed to execute MSI package.
[04E4:0374][2017-03-13T18:57:34]i318: Skipped rollback of package: Id.Avira.OE.Setup.Msi, action: Install, already: Present
[092C:0930][2017-03-13T18:57:34]i319: Applied rollback package: Id.Avira.OE.Setup.Msi, result: 0x0, restart: None
[04E4:0374][2017-03-13T18:57:34]i323: Registering package dependency provider: {7774002B-60B3-4146-BF82-5BF767D468B8}, version: 1.2.77.41287, package: Id.Avira.OE.Setup.Msi
[04E4:0374][2017-03-13T18:57:34]i325: Registering dependency: {845380e2-f0b5-4584-bc40-cc54345b3c06} on package provider: {7774002B-60B3-4146-BF82-5BF767D468B8}, package: Id.Avira.OE.Setup.Msi
[04E4:0374][2017-03-13T18:57:34]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{845380e2-f0b5-4584-bc40-cc54345b3c06}, resume: ARP, restart: None, disable resume: No
[04E4:0374][2017-03-13T18:57:34]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{845380e2-f0b5-4584-bc40-cc54345b3c06}, resume: ARP, restart initiated: No, disable resume: No
[092C:0930][2017-03-13T18:57:34]i399: Apply complete, result: 0x80070641, restart: None, ba requested restart: No
Nachtrag: Ich habe aber ausdrücklich auf DEINSTALLATION geklickt - nicht wie in der Fehlermeldung angegeben 'Installation' fehlgeschlagen. Wenig Ahnung mag ich haben, blöd bin ich jedoch nicht.
Guten Morgen, Cosinus,
zuvor meinen Dank für Deine Begleitung in meinem Problem. Also:
1. Der Cleaner öffnet sich nicht im abgesicherten Modus. Es tut sich überhaupt nichts. Wiederholt versucht. Auch als Befehl 'Als Administrator ausführen', etc.
2. Im normalen Modus gleicher Fehlercode wie im Eingangsbeitrag von mir.
Es tut mir leid, dass ich soviel Arbeit mache bzw. gemacht habe. Sicher bist Du inzwischen genervt. |